Register the request
Service calls, warranty claims and planned maintenance arrive in one queue with equipment history attached.
Add-on
Services
Repair, modification, installation and scheduled maintenance
Service management for repair and maintenance work: defectation, service orders, brigades, kiosks and material requirements.
Su richiesta
Available forProAdvancedEnterprise
What you get
- Service objects and versioned service models
- Incoming inspection, defectation and defect acts
- Service order lifecycle with rework loop
- Routing templates and service types
- Workers, brigades and qualifications
- Kiosk modes for worker, inspector, supervisor
How it works
Services, step by step
Field service, installation and maintenance managed on the same platform as production.
Schedule the crew
Technicians, skills, spare parts and travel are planned together so a visit is not wasted.
Execute on site
Checklists, consumed parts and photos are captured in the field and synced back to the order.
Bill and analyse
Time and materials convert into invoices; recurring failures feed back into engineering.
See Services running on your own process
Book a 30-minute session — we walk these steps through with your data and give you a rollout estimate for Services.
Capabilities
Everything inside Services
Service objects and versioned service models
Incoming inspection, defectation and defect acts
Service order lifecycle with rework loop
Routing templates and service types
Workers, brigades and qualifications
Kiosk modes for worker, inspector, supervisor
Material, procurement and production requests
Work centres, capacity planning and audit trail
Service work has its own logic
Repairing or modifying an object is not a production order. The scope is only known after inspection, and it changes as work goes on. This add-on models that properly.
From inspection to closed order
Service orders run from incoming inspection through preliminary and detailed defectation, defect acts, execution and quality review — with a rework loop when quality is not accepted.
Object models that stay clean
Service objects use versioned models with a work tree. Creating an order deep-copies the tree, so adjusting one order never mutates the master model.
Shop floor and supply
Tasks are assigned to workers and brigades by qualification, executed through kiosk screens for worker, inspector and supervisor. Material requirements raise procurement and production requests toward warehouses. Work centres, locations and capacity planning keep the load realistic, with a full audit trail and printable documents.
FAQ
Services — frequent questions
Short answers to what teams ask before switching this module on.